Eurowings, the German low-cost carrier that has now merged with Germanwings, has it’s own free app on the app store that has a friendly user experience and is easy to use. Right from the homepage, you can look up a flight’s timetable, check on a flight’s status, check into your flight, book a new flight, add additional services to your reservation, contact the airline, rebook a flight or look at their low-fare calendar.
The Low-Fare calendar displays flights in Pounds and allows you to look at one way or round trip flights by calendar month to find the best day for travel in terms of flight price. A unique feature is the re-book option, that many airlines don’t include on their apps. You simply need your booking code and last name to rebook a flight you liked.
If you would like to Add Services to your flight, you need your booking code (or eTix number) and Last name so the system can find your flight before you are able to see what additional services are available. This information is needed in order to use most features of the app that apply to those with an existing reservation. You are able to check-in right from the homepage and obtain your mobile boarding pass. You can also provide them feedback with a 1-5 star rating and option to leave comments.
Their Contact Us section is rather helpful; listing out their call center international number (available 24 hours a day) as well as international service numbers for those without an international calling card. If you scroll down even further, it shows you the cost of making an international call based on your location.
Right on the homepage, they show “Sale Fares” but when you click on it, you are directed to a website written in German and there is no clear way to translate the page, so you will have to look those fares up on an external website.
If you would like to sign up for My Eurowings, you’ll be able to store your personal information and preferred flight routes in the app. Even if you don’t sign up, the app will remember where you last flew, or what flight location you last looked up.
If you are looking for the answer to a very specific question, in the top right corner of the homepage there’s a drop down menu that has a tab for “Information.” Click on that and you will find news about the airline, further information about luggage, their legal jargon, and most importantly, a FAQ. If you would like to subscribe to their newsletter you can or a news-flash which alerts you via text message.
The one thing this app could benefit from is a weather in your destination feature, as well as local time at your destination, and a way to look at the route map so you will know exactly where they fly to and when. Overall, the app makes it very easy to do a lot of the things that are useful for a smoother pre-flight experience.
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